Returns & Refunds

Contact us within 7 calendar days of delivery. Eligible filament must be unopened, unused, in its original sealed packaging, and in resalable condition. Return delivery costs are normally the customer’s responsibility. Original delivery charges are not refundable unless the item was faulty or incorrect.

Contact us as soon as possible and preferably within 48 hours of delivery, with your order number and clear photos or video. If confirmed, we will arrange a replacement, store credit, or refund and cover the reasonable return cost where a return is required.

Opened or used filament, damaged or incomplete packaging, custom or specially sourced items, and products affected by improper storage or use cannot normally be returned unless they are defective.

Approved refunds are sent to the original payment method. We aim to process them within 5 business days after approval or inspection; your bank or card provider may need additional time to display the credit.

Ask us quickly if you need to cancel. If the order has not been handed to the courier, we will try to stop it and issue a refund. Once dispatched, the normal return process applies.