Privacy Policy

We collect your name, email address, phone number, delivery address, account and order history, product requests, support messages, and your recorded WhatsApp preference. Stripe processes payment details; we do not store your full card number.

We use this information to create and secure your account, process and deliver orders, provide order and stock updates, prevent fraud, support customers, keep business records, and improve our store. Promotional WhatsApp messages are sent only when you have opted in.

We share only what is necessary with service providers supporting payments, email delivery, website hosting, analytics, and UAE delivery. We do not sell personal information. Providers may process data outside the UAE under their own safeguards.

We retain order records as needed for service, accounting, fraud prevention, and legal obligations. Account access uses time-limited email codes and secure session cookies. No online system is completely risk-free, but we use reasonable technical and organisational safeguards.

You may update your profile and withdraw WhatsApp consent from your account. You may also ask us to access, correct, or delete eligible personal information. Some transaction records may need to be retained for legal or accounting purposes.